Here are a few steps you can undertake as you prepare for a guided Echo installation:
- We’ll need a Windows computer to install the software on. It can co-exist with other software, it doesn’t need a dedicated machine and does not do any significant amount of processing. It should be able to communicate with the printer and any computer controlling the printer over the network. It should be able to make outgoing connections to the internet over HTTPS. Does your network require a proxy to communicate over port 443 with the internet? If so, what kind of proxy and does it require authentication?
- Check: Do you use a Firewall? If so, add these exceptions
- We need to be sure that any software required to communicate with the printer is active. With EOS, for example, it's called EOSTATE Everywhere. We’ll need to know the hostname and port it is running on. The default for this is ‘evrywhr64’ but it could be a different value, including an IP address. The default port is 8082 and we expect that hasn’t been changed.
- We’ll want to use a screen sharing application. We use Google Hangouts link which will allow you to show me your desktop screen so I can see what is happening while we talk. If your company uses some other screen sharing application that you prefer, we can use that, but you’ll need to set it up and let us know how we can use it.
- We’ll need to download and install Echo. We'll send you the link. We will require an administrator account or the permission to install software on the computer where we install Echo. At some organizations this may require IT approval.
- We’ll configure Echo. This will require a browser and a connection to the Internet
Your IT team may have some questions about the installations. You can share this document with them and tell them to get in touch if they have questions.