How do I troubleshoot connection?

If you're still stuck in the screen where you downloaded the Authentise app, please click here.
 
If you have past the download screen, your printer is active, you clicked on Print Now and got a warning saying your connection is down, you are very likely to be experiencing some troubles with your internet provider. Please make sure your internet is okay and consider closing other apps that might be slowing down your connection. 
 
If you are sure your internet is okay, the USB cable connecting your computer to your printer might be a little loose. Take a closer look to make sure the cable is connected on both sides.
 
None of our tips solved your problem? Please submit a support request.
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