- Click Submit a request at the top of the page.
- Enter a subject and description of the problem.
As the end-user enters a subject, a list of suggested articles in the knowledge base appears. The end-user can click one of the articles instead of submitting the request. Encouraging end-users to look for answers in the knowledge base can deflect tickets.
- Add any attachments.
The file size limits are 1 MB for Starter, 7 MB for Regular, and 20 MB for Plus and Enterprise.
- Click Submit.