How do I submit a support request?

  1. Click Submit a request at the top of the page.
  2. Enter a subject and description of the problem.
    As the end-user enters a subject, a list of suggested articles in the knowledge base appears. The end-user can click one of the articles instead of submitting the request. Encouraging end-users to look for answers in the knowledge base can deflect tickets.
  3. Add any attachments.
    The file size limits are 1 MB for Starter, 7 MB for Regular, and 20 MB for Plus and Enterprise.
  4. Click Submit.

 

Have more questions? Submit a request

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