Overall, the system works on a permissive basis and you can only change certain allowed items depending on an Order/Line Item's current status. This is to help ensure data integrity as a print progresses through the manufacturing process. To see the rules around changing these statuses, please see this page.
As a reminder, the high-level flow of statuses can be seen below. Full status definitions can be found here.:
New > Pending > Confirmed > Complete/Cancelled
Line Item or Order status of New or Pending:
- you can change any data within the line item/order
When the Line Item status is Confirmed or higher:
- You can change:
- Model Units
- Layer Thickness
- Quantity
- Notes
- Material
- Workflow
- Design Hours (but the price won't update based on them)
- You cannot change (this is not an exhaustive list):
- Model/Design File
- Service Provider
When the Order status is Confirmed or higher:
- You can change:
- Model Units
- Customer Information/Shipping Information
- Order Owner
- Notes
- Custom Fields
- You cannot change:
- Order Offer/Quote Information
0 Comments