What data can I change when?

When an order is in Pending, you can change any data. 

When an order is confirmed or higher (see status definitions here), we work on a permissive bases meaning that you can only change certain allowed items. To make other changes, you have to move the part back into Pending. To see the rules around this, please see this page.

When the Line Item status is Confirmed or higher:

  • You can change:
    • Notes
    • Additional 
    • Design Hours (but the price won't update based on them)
  • You cannot change (this is not an exhaustive list):
    • Material
    • Workflow
    • Design
    • Layer height and other parameters
    • Service Provider for whole part.

When the Order status is Confirmed or higher: 

  • You can change:
    • Shipment address/customer/email
    • Owner
    • Notes
    • Due Date
    • Sales rep
    • Additional Docs
    • Tracking number
    • Custom Fields
  • You can't change (this list is not exhaustive):
    • Order Name
    • Order offer information

Generally the price of an object won't update if it is Confirmed or above.

Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk