Partner Zendesk account setup, login, and ticket submission

  1. You will receive an email request to set up your Zendesk account.


2. Set up Username and Password 

3. Login to your account


Post Login: On the Homepage, there are a wide variety of articles that address critical questions about aMES. Explore and find if these articles can help solve your request. If not, submit a ticket.


4. Submit a ticket for more information check: How do I submit a support request

5. Submitted ticket

This is an example ticket request


Upon successful ticket submission, our partners will see a notification in the top right corner. In addition, our partners will receive email notifications when the request is answered or the status has changed. Finally, the easy-to-use chat function provides our partners with instant access to the Customer Success team.


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